In view of a recent incident of a replacement Galaxy Note 7 catching fire onboard a Southwest flight, all US carriers will now let you swap the Galaxy Note 7 for any other smartphone being offered through them.
After the incident, which is now being investigated by the US Consumer Product Safety Commission and the Federal Aviation Administration, several people became vary of their replacement or new Note 7 devices. Some of them were out of the 14 day replacement window being offered by some US carriers. But in view of consumer safety, Sprint has said that people with 'safe' Galaxy Note 7 can trade-in the device for any other device from its stores. Later AT&T, Verizon and T-Mobile also joined in saying they would exchange customers' replacement Galaxy Note 7 for a phone from their stable.
AT&T said in a statement that "If a customer would like to exchange a replacement Note7 for a different device we will do so." Later reports also came in from Bloomberg that AT&T may stop selling the Galaxy Note 7 altogether.
Verizon too shared a similar sentiment:
Any Verizon customer concerned about the safety of their replacement Note 7 smartphone may take it back to the original point of purchase to exchange it for another smartphone beginning Saturday, October 8. Verizon online customers may also exchange their replacement Note 7 smartphones at Verizon stores beginning Saturday, October 8.
Sprint had already said that anyone who wants to exchange the replacement Galaxy Note 7 may do so with a phone priced lower or of equal value, if the exchanged device is priced higher, customers would have to pay the difference.
T-Mobile was the last to join in and has now extended its 14 day return period till the investigation period is over.
Samsung has said it will be investigating the incident, which really isn't much consolation if this turns out to be a replacement Galaxy Note 7, for which there is pretty conclusive evidence including the black square on the box and the reported green battery icon by the owner.
Via: The Verge
